Role and purpose of the mediation service
The mediation service provides neutral and confidential advice. It works towards for amicable settlement and has no decision-making powers. Once contacted by a member of the university community, the mediator meets for an individual interview, advises regarding situations of conflict and is available, with the consent of those involved, to find a solution. If need be, he/ she can make a recommendation.
Confidentiality is guaranteed. The mediator is bound by official secrecy, both regarding the facts and the identity of the persons concerned. No contact with third parties will be made without the agreement of the applicant.
The mediation service can be contacted in writing, by e-mail or by phone. With few exceptions, Walter Stoffel and Astrid Kaptijn are available to academic staff (professors, assistants), while Ariane Linder is available for administrative staff as well as students and doctoral students.
For more details
The mediation service was established by the Senate on 1 February 2020 after a pilot period of two years.
Règlement du 9 décembre 2019 concernant le Service de médiation (Ombudsstelle) de l’Université de Fribourg