Upcoming guest speaker event

We are pleased to announce the following guest lectures:

4 November 2025 - Pascal Kuptz
Pascal Kuptz, Head of UX & Digital Product at DERTOUR Suisse, will be giving a guest lecture in our course Customer Orientation & Complaint Management on Tuesday, 4 November 2025.

18 November 2025 - Dr. Alexandra Daniela Zaugg
Dr. Alexandra Daniela Zaugg, Senior Customer Experience Manager at SBB CFF FFS, will be giving a guest lecture in our course Customer Orientation & Complaint Management on Tuesday, 18 November 2025.

Pascal Kuptz and Dr. Alexandra Daniela Zaugg will share their expertise in customer service and experience, providing our students with a valuable opportunity to learn from experienced professionals in the field.

We are looking forward to this enriching session and encourage all students to participate.