Prof. Dr. Olivier Furrer
Office hours
There are no specific office hours but appointments can be made by email.
Address
Chair of Marketing
University of Fribourg
Bd. de Pérolles 90, Office E428
1700 Fribourg
Contact
Tel.: +41 26 300 83 06
Latest publications
Dheer, R., Terpstra-Tong, J., Treviño, L. J., Ralston, D. A., Tjemkes, B., Paparella, L., ... Furrer, O. ... & Alas, R. (2026). Impact of Organizational Culture on Employee Psychological Safety Perception: The Pivotal Role of Trust-in-Top-Management Across 18 Societies, International Business Review
Baillod, C. and Furrer, O. (2025), Immigrant customers’ service encounters: a thematic analysis and fsQCA study, Journal of Services Marketing
Terpstra-Tong J., Ralston D.A., Furrer O., Karam C. et al. (2024) Attitudes of millennials towards corporate responsability: a 28-society multilevel analysis, Cross-Cultural & Strategic Management.
Terpstra‐Tong, J., Treviño, L.J, Cansu Yaman, A., Jintae Froese, F., Ralston, D.A., Bozionelos, N., Furrer, O., Tjemkes, B. et al. (2024) Gender composition at work and women's career satisfaction: An international study of 35 societies, Human Ressource Management Journal.
Furrer O., Landry M., Baillod C., Yu Kerguignas J. (2024), A Research Agenda for Service Marketing, Chapter 1, Elgar Research Agendas
Furrer O., Landry M., Baillod C., Yu Kerguignas J. (2024), A Research Agenda for Service Marketing, Chapter 13, Elgar Research Agendas
Furrer, O., Landry, M. and Baillod, C. (2024), Managing customer-to-customer interactions: revisiting older models for a fresh perspective, Journal of Services Marketing
Ralston, D.A., Russel, C.J., Terpstra-Tong, J., Treviño L.J., Ramburuth, P., Richards,, M., Furrer, O. et al. [full author details at the end of thearticle (2024) Are societal-level values still relevant measures in the twenty-first century businessworld? A 39-society analysis, Asia Pacific Journal of Management.
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