@incollection{Meyer.2012,
 author = {Meyer, Sonja and Vogel, Juergen and Mehandjiev, Nikolay},
 booktitle = {Case Studies in Service Innovation},
 doi = {10.1007/978-1-4614-1972-3_28},
 editor = {Macaulay, Linda A. and Miles, Ian and Wilby, Jennifer and Tan, Yin Leng and Zhao, Liping and Theodoulidis, Babis},
 isbn = {978-1-4614-1971-6},
 pages = {141--145},
 publisher = {Springer New York},
 series = {Service Science: Research and Innovations in the Service Economy},
 title = {An End-User Friendly Service Delivery Platform for the Public Sector},
 url = {http://dx.doi.org/10.1007/978-1-4614-1972-3_28},
 year = {2012}
}