@article{meyercase,
 author = {Meyer, Sonja and Vogel, Juergen and Mehandjiev, Nikolay},
 journal = {Produced by Centre for Service Research, Manchester Business School, The University of Manchester in collaboration with SRII Service Innovation SIG},
 pages = {63},
 pdf = {e-Gov.pdf},
 publisher = {SSMEnet},
 title = {A Case Study: e-Government Service Provisioning and Adaptation by End Users},
 year = {2010}
}